FAQ 0

Getting Started 0

Tickets 2

• I cannot find my ticket
• Can I change the name on my ticket?

Payments 4

• I was charged for a declined transaction
• Refunding to an expired or replaced card
• I did not receive my refund
• What is the charge TICKETS HELP.LIVEIT.IO on my statement?

Event 3

• Can I show my ticket on my phone?
• Age policy
• ID policy

Payment Plans 4

• Change or update payment card
• What happens if I fail to complete the payment plan?
• Can I pay my payment plan early?
• I expect to miss a payment. Can I change my payment dates?

Purchase Policy and Terms & Conditions 5

• Coronavirus (COVID-19) Advice for Customers
• Can I get a refund?
• Terms & Conditions
• Privacy Policy
• Purchase Policy

Events 0

Event Setup and Management 6

• Manually adding bookings
• Editing, cancelling and refunding bookings
• Receiving payments
• How to reschedule your event
• How to host a virtual event

See all 6 articles

User Guide 7

• About the event
• Logo
• Dates
• Location and contact details
• Currency

See all 7 articles

Tickets 4

• Ticket types
• Global discount codes for multiple events
• Discount codes
• Booking Fees

Features 7

• Booking questions
• Per-attendee questions
• Completion message, emails and tickets
• Invite-only event
• Group bookings

See all 7 articles

Communications 3

• Email your attendees
• Mailchimp
• Notifications

Tools 5

• Analytics tracking
• Box office and ticket scanning
• Search sharing and social media
• Bookings from your website
• Box Office Equipment

Organiser FAQ's 7

• What is Refund Protection?
• I have a payment from Bookitbee that I don't recognize, what can I do?
• I've just set up an event and my tickets show as sold out, what do I do?
• Can I create more than one event at a time?
• How do I take my booking page down?

See all 7 articles

Resources 3

• LIVE IT brand assets and implementation guide
• GDPR guide
• Understanding chargebacks

Coronavirus (COVID-19) 0