Editing, cancelling and refunding bookings

From time to time you might find yourself dealing with cancellation requests, refunds or changes to customer details, all of which can easily be achieved through your user account.

To carry out one of these actions click on 'Event Organizer Dashboard' at the top of the page and then use the search bar function to enter the the booking reference number, name or email address of the booking you're wanting to modify.

Once you've found the booking you're looking for, click on the attendee name or "Edit / Cancel / Refund" to access the booking, from there you will be able to print or resend tickets for the booking by using the buttons on the top right.  

Editing A Booking

Click on the 'Edit Booking" button to modify any of the booking details, this function is most commonly used to amend an incorrect email address or change an attendee name.

Cancelling Or Refunding Tickets

To cancel or refund a ticket click on the red 'Cancel/refund tickets' button. If there are multiple tickets on the booking you will need to select which ticket/s you would like to cancel or refund and then choose whether you would like to cancel, refund or cancel and refund the tickets. Choosing to only cancel a ticket will render the ticket invalid and will not refund the money to the attendee.

If you are using Stripe or LIVE IT card payments refunds will be actioned immediately, however, if you are using PayPal you will need to process the refund through your PayPal account and then cancel the ticket through your Bookitbee/LIVE IT user account. 

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