Editing, cancelling and refunding bookings

From time to time you might find yourself dealing with cancellation requests, refunds or changes to customer details, all of which can easily be achieved through your user account.

To carry out one of these actions click on 'Event Organizer Dashboard' at the top of the page and then use the search bar function to enter the booking reference number, name or email address of the booking you're wanting to modify.

Once you've found the booking you're looking for, click on the attendee name or 'Details' to access the booking, from there you will be able to print or resend tickets for the booking by using the buttons below the booking details.  


Editing A Booking

Click on the 'Edit Booking' button to modify any of the booking details, this function is most commonly used to amend an incorrect email address or change an attendee name.

Cancelling Or Refunding Tickets

To cancel or refund a ticket click on the red 'Cancel/refund tickets' button. If you wish to only refund some of the customer's tickets, not the entire order, this is possible. After clicking 'Cancel/Refund tickets', you will then be given the option to select which tickets to refund. 

Selecting 'Cancel' will render the ticket invalid without refunding the customer

Selecting 'Refund' will refund the ticket without rendering the ticket invalid 

Selecting 'Cancel and refund' will render the ticket invalid and refund the customer

If you are using Stripe or LIVE IT card payments refunds will be actioned immediately, however, if you are using PayPal you will need to process the refund through your PayPal account and then cancel the ticket through your Bookitbee/LIVE IT user account.

The customer will receive an automated email when processing a refund, which should reach the customer’s bank account within 5-10 working days.

Still have a question? Contact us