As stated and agreed to during the checkout process, we cannot offer a refund unless the event is cancelled or postponed. In the event of a cancellation we will be in contact via email with more information regarding the refund process.
If you have opted to include booking protection with your purchase you may be entitled to a refund if you are covered by the booking protection policy (i.e. personal illness, transportation breakdown, jury duty). We work with two booking protection agencies (Refund Protect and Booking Protect), please check your booking confirmation email for details and follow the link for the relevant booking protection agency below:
For more information on bookings with REFUND PROTECT please consult the policy terms and conditions which you will find attached alongside your tickets or visit https://refunds.refundprotect.co/.
For more information on bookings with BOOKING PROTECT please consult the policy terms and conditions which you will find attached alongside your tickets or visit https://bookingprotect.com/.
Question: Am I entitled to a refund under The Consumer Contract Regulations or The Consumer Rights Act within a certain time frame?
Answer: No, event tickets are exempt.