Coronavirus (COVID-19) Advice for Customers


Cancelled and postponed events 

In the event of a cancellation or postponed event, please contact the event organiser directly for more information, or check their website and social media. 


LIVE IT provide a technology platform to Event Organisers which enables them to take payments directly for tickets that they sell. The terms of sale are also set by the Event Organiser and differ between events. LIVE IT do not set the policy or process, nor do we hold their funds. As it is likely that the policy and process will differ for each event organiser,  we recommend contacting them directly. Contact details for the event organiser will usually be on their website or ticketing page.


List of cancelled or postponed events*:

Back of Beyond FSTVL - Statement

Beer Bop A Lula - Statement

Black Deer Festival - Statement

Chiddingstone Castle Literary Festival - Statement

Defected Croatia - Statement

Defected Ibiza - Statement

Disturbing Malta - Statement 

Hideout Festival - Statement

Into The Wild Beltane Fire - Statement

Lovejuice Playground - Statement

Newsam Park - Statement

Strawberries & Creem - Statement

Suncebeat - Statement

Ultra Europe - Statement

Wychwood Festival - Statement


*Please note - this is not a definitive list of disrupted events. Please check with the event organiser if the event is not listed above. 



I’m worried about Coronavirus (COVID-19) and do not wish to attend

If the event is still scheduled to take place, in most cases the event organiser will not be able to offer a refund. However, we would recommend contacting them directly for clarification and more information. 




Still have a question? Contact us