Ticket Buyer FAQ's

Tickets 2

• I cannot find my ticket
• Can I change the name on my ticket?

Event 3

• Can I show my ticket on my phone?
• Age policy
• ID policy

Payment Plans 2

• Change or update payment card
• What happens if I fail to complete the payment plan?

Purchase Policy and Terms & Conditions 5

• Coronavirus (COVID-19) Advice for Customers
• Can I get a refund?
• Terms & Conditions
• Privacy Policy
• Purchase Policy

Ultra Europe 2020 7

• Ultra Europe Important Information and FAQs
• Beachville FAQ's
• Does the e-ticket need to be in my name?
• What are the Ultra Europe 2020 opening hours?
• What is the Ultra Europe 2020 re-entry policy?

See all 7 articles

Defected Croatia 2020 10

• I have a full festival day & night ticket - what does this include?
• I have a full festival day ticket - what does this include?
• Are the boat parties included in the ticket price?
• What is the Defected Croatia 2020 age policy?
• Can I change the name on my ticket?

See all 10 articles

Black Deer Festival 2020 4

• Do children need tickets?
• Do I need a ticket alongside my Live-in Vehicle Pass?
• Age limits
• What am I allowed to bring?