Ticket types are organised into groups and then individual tickets. You are initially set up with one group and one ticket type.
- Group name - Click on this box to change the name of this group - it will appear as a dropdown. All tickets added will be apart of this group unless another group is added.
- Title - Change the name of your group here.
- Sales limit for group - This will dictate the number of total tickets that can be sold within this group only.
- Show as expanded on the booking page - Check this box if you want this group of tickets to be visible immediately. Uncheck the box if you want the tickets to be collapsed, this will only show the group name and will require the customer to click on it to view the tickets (useful is you have lots of different tickets and groups).
- Ticket title - This is the title of your ticket (changeable in the 'Title' box just below). Click here to collapse or expand the ticket within the admin area.
- Title, Description, Price - These boxes make up the contents of this ticket. If there are any special details about the the ticket, use the description box to outline these. (Description box has a character limit as it needs to fit onto the physical ticket)
- Show on booking page - Check or uncheck this box to enable your ticket to be seen or hidden on the booking page.
- Min/Max per booking & quantity available - These values indicate the minimum and maximum amount of tickets that can be bought at one time. The quantity available indicates how many of this particular ticket can be sold.
- Options and overrides - Clicking here will bring up a separate box - from here, you can set individual booking fees or tax rates per ticket. Leave this blank if you want all the fees and taxes to be the same (this is set up in the next section 'Fees and taxes')
- Add ticket/ Add group - Use these options to add more tickets and groups to your booking page.
- Total ticket sales limit - This indicates the total number of tickets available throughout all your tickets. It will override any other values given for individual ticket types so you do not sell more than this number - very useful if you have capacity limits.
How ticket sales work
The booking process works on a queuing system, so when your customer selects their tickets and clicks next, the system will check that those tickets are available and if they are, they will be reserved for 15 minutes in order to be purchased. If the purchase is not completed then the system will release those quantities of tickets and make them available to other customers. This avoids overselling tickets for your event and also ensures that incomplete bookings do not affect your sales.
Bookitbee offer Refund Protection as part of its service to ticket buyers. This is a protection to ticket buyers if they can’t attend an event. You as the organizer have NO OBLIGATIONS with regard to Refund Protection and it costs you nothing. For more information click here.
Tickets and groups can be ordered and reordered by simply clicking and dragging the arrows which are found on the left hand side of the item.
Once you create a ticket it can not be deleted, only hidden from public view.
If you have ticket names that are similar, add some text that will differentiate them.
If you need to change the price of the ticket, you can at any time even after tickets has been bought. To avoid confusion, however, we recommend creating a new ticket and hiding the previous one.
Create all your anticipated tickets at once and hide them until they are ready to be sold. This will ensure that all tickets are accounted for in the beginning.