This page is for event organisers. If you are a ticket purchasing customer, please visit Advice for Customers.
In light of the increasing impact of Coronavirus some countries may announce temporary bans on ‘large-scale’ events or require precautionary measures for social gatherings.
To ensure that you are prepared for any eventuality, please consider the following guidelines for rescheduling and cancelling events.
If you are unable to hold your event as planned, one of the options we recommend is rescheduling the event to a later date. Previous experience shows that the majority of attendees would rather attend the rescheduled event than be refunded.
If you do decide to reschedule your event, please get in touch by sending an email to firstname.lastname@example.org, and we will guide you on the best way to manage transferring and refunding bookings. We have several tools available for both our smaller self-service and large-scale events, making the process easier for you, ourselves and your customers. We have also put together a guide at the following link with information and advice on how to reschedule your event. Guide - How to reschedule your event
Usually, a significant change to an event such as rescheduling or moving the event to a new venue would require offering a refund to those who are unable to attend.
For many event organisers, you may not have yet confirmed your replacement event dates or may have multiple events which you would like to offer to the customer as an alternative to a refund. With our new global discount codes feature, you can provide the customer with credit towards all current and future events listed from your account. Guide - Global discount codes for multiple events
If you are hosting a smaller self-service event with less than 200 bookings, you can refund your customers directly from within your Event Organiser Dashboard. For more information, please see our guide on refunding bookings. Guide - Refunding bookings
For large-scale events with more than 200 bookings, please get in touch for assistance on managing your refund process before giving any specific instructions to your customers.
Switching to a virtual event
There’s a growing list of event organisers taking their events, conferences and classes online. Setting up and taking bookings for your virtual events is not too dissimilar from your in-person events, but we've put together a quick checklist to ensure that your event is correctly optimised for an online experience. Guide - How to host a virtual event
Event Insurance and Customer Refund Protection
For event organisers using Event Protect insurance please be aware that as with most insurance policies, Event Protect does not provide cover for cancellation due to a communicable disease.
For event organisers with third party event cancellation insurance, we would strongly recommend that you consult your insurance policy. It is unlikely that your insurance will provide coverage for communicable disease unless you have asked for a specific extension when purchasing your insurance.
For customers who have opted to purchase Refund Protect coverage with their booking, please be aware that they do not provide coverage in the case of a travel ban, advisory, warning or restriction on the movement of people due to the outbreak of a communicable disease.
If you have any specific queries that we have not outlined above or have any ticketing concerns, please do not hesitate to get in touch.
- The Bookitbee and LIVE IT Team