Unfortunately, there is a no refund policy on missed time-slots as we cannot amend an expired booking. If you would like to discuss further, please get in t...

Please try to ensure that any booking changes are communicated at least 48 Hours before your time-slot to maximise the chance of your booking being amended....

Please check your spam/junk folder. If still not found, enter your email here (https://portal.liveit.io/) to resend your ticket.

If you have duplicate bookings, you can request a refund for one of them. Please provide both booking references in an email to support@liveit.io. Alternati...

Promo code not working Please ensure the promo code is entered correctly with correct spelling and meets all terms and conditions. If issues persist, try c...

You can still enter the rink if you are within your booked session time. Please proceed to the entrance and present your ticket.

Unfortunately, there is a no refund policy on missed time-slots as we cannot amend an expired booking. If you would like to discuss further, please get in t...

Our on-site team can assist with entry issues. Please approach a member of staff at the entrance.

Alternative verification may be possible with another form of ID or by confirming booking details. Please speak to our on-site team. If you are planning...

Children under 13 must be accompanied by an adult (18+) on the ice.