Ultra Europe Important Information and FAQs



Ultra Europe 2019 Info Pack


With Ultra Europe 2019 rapidly approaching, we have put together a list of important information and advice regarding the festival. 


Wristband Collection


Before you enter the festival, you will first need to collect your wristband from the wristband exchange point at the main festival entrance.
 

Zapadna Obala (West Coast) Center wristband exchange opening hours:

Wednesday 10:00 - 23:00 (10 AM - 11 PM)

Park Mladezi wristband exchange opening hours:

Thursday 15:00 - 22:00 (3 PM - 10 PM)

Friday 15:00 - 03:00 (3 PM- 3 AM)

Saturday 15:00 - 03:00  (3 PM- 3 AM)

Sunday 15:00 - 03:00  (3 PM- 3 AM)

 

VIP and VVIP Customers - Please visit the dedicated VIP and VVIP wristband exchange points for expedited collection. These collection points are at the opposite side of the festival from the GA Wristband exchange. 


Matching Photo ID is required when collecting your wristband. If you have booked more than one ticket in your name, your guests must arrive at the same time as you. 


You cannot collect wristbands on behalf of anyone else. All attendees must be present and wristbanded in person upon exchanging their e-ticket for a wristband. You cannot collect and leave with unfastened wristbands.  


We advise collecting your wristbands on Thursday if possible, as you may experience long queues during the weekend.


We strongly recommend printing your e-ticket. If you have a low phone battery, or if you have no internet connection to load your e-ticket, you will not be able to collect your wristband. 

 


The Festival


No re-admissions or pass-outs will be allowed. You can only enter the festival once each day. 


LAST ENTRY IS 03:00 (3 AM).


We strongly recommend arriving before 20:00 (8 PM). Due to the huge interest in some of the headline artists, longer entrance queues are to be expected after this time. 


Government-issued photo ID is required for age verification and security purposes. Photocopies will not be accepted by the event security. 


Lost or damaged wristbands cannot be replaced, so please be careful. Do not pull your wristband too tight, they cannot be loosened.


Ultra Europe 2019 will be taking at Park Mladeži in Split, Croatia. The address is Hrvatske Mornarice 10, Split, Croatia 21000 (Google Maps link).


The full lineup can be found at this link, or via the Official Ultra Europe app, available at www.ultraeurope.com/mobile-app. Set times will be announced via these channels closer to the event date. 

 

Tickets


You should have all received your e-ticket(s). If you are unable to locate yours in your inbox or spam folder, you can request yours again by visiting https://event.bookitbee.com/find-tickets/ (LIVE IT bookings ONLY)


Group 'Passport Pack' customers - You have been issued an individual E-ticket for each member of your group, including the free ticket. Please note, these may have been sent to multiple email addresses if your friends have booked separately, or if you gave a different email address for the free ticket when creating your group page.  


Payment plan customers - All customers who have completed their payment plan will have received their e-ticket only when the final payment has been received. 


Ultra Beach, Opening Party, Regatta, Resistance Hvar and Resistance Vis customers - You must bring your e-tickets to each of these events. You do not need to collect a wristband in advance. 

 
Map

 


Security Notice


Please view the event security and prohibited items list at https://ultraeurope.com/security-policies


Please be aware that the festival operates a clear bag policy. For more information, please visithttps://ultraeurope.com/security-policies#clear-bag-policy
 


We wish you all a safe journey and we'll see you soon at Ultra Europe 2019!


- The LIVE IT Team



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